Refund policy
1. Our Commitment to Accessibility
KT Vace International is committed to making our website accessible to everyone, including people with disabilities or special needs. Here are some of the ways we strive to make our website more accessible:
Contents
・Bigger Text : Increase the text size for improved readability.
・Bigger Cursor : Adjust the cursor size to make it easier to see.
・Line Height : Increase the size of the line spacing.
・Hide Image : Hide images on the website.
Colors
・Invert Colors : Invert the display colors of the screen.
・Brightness : Adjust the screen brightness.
・Contrast : Adjust the contrast (brightness difference) of the screen.
・Grayscale : Change the screen display to grayscale (black and white).
・Saturation : Adjust the color saturation of the screen.
Navigation
・Reading Line : Display lines on the screen to make it easier to follow when reading the text.
・Highlight Links : Highlight clickable links on the website.
・Reading Mask : Mask parts of the screen except for the area where you begin to read, making it easier to focus on the current line.
・Page Structure : Display the structure of the current page, including ""Page Title Links"", ""Landmarks"" (identifiable areas within the page), and ""List of Links"".
Others
1) For non-textual content, provide textual alternatives so that users can understand the content and functionality.
2) Provide functionality to adjust the way content is displayed and manipulated according to the user's needs (information that exists visually provides the same information and structure in screen reader readouts).
3) All functions can be operated using only the keyboard.
4) Provides ample time for the user to read and use the content.
2. Return Policy
Return Period：Products purchased from this online store within 14 days of arrival
※Products purchased online must be shipped out by the last day of the above return period.
Please note the followings when you proceed to initiate the return:
● The return shipping costs will be your responsibility.
● Additionally, if the free shipping conditions are no longer met after the return, the original shipping cost will be deducted from the refund.
Returns conditions
Please note that we cannot accept returns in the following cases.
・ If 14 days have passed since the product arrived.
・ If you use the product even once.
・ When odor adheres, stains or damage caused by the customers.
・ When processed (such as raising the hem) and washed by the customer.
・ When the tag or label is separated from the product.
・ If any of the products or accessories are lost.
・ Products marked as non-returnable on the product page. For details on whether a product can be returned, please check the product page on the online store.
Exchanges
We don't offer an exchange service. If you wish to exchange the product, please return the product to us first and place the order again for the product you wish to exchange.
About return method
・ If you wish to return the product, please make sure that it meets the Returns conditions, then please contact us at the email address below (support@ktvace.shop) to obtain our approval and return it to the address provided by our customer support.
・ Please note that we will not accept returns if you return the product without prior notice and our approval.
・ When returning a product, please ensure that the original packaging (bag, box, etc.) is kept in the same condition as when it was delivered. Pack the product securely to prevent it from becoming soiled or damaged during the return process.
Return address
After the return request is approved, our customer support will inform you of the shipping address.
Refunds
We will process the refund within 5 business days of receiving the returned product. Please note that the actual timing of when the refund appears in your account may vary depending on your credit card company or bank.
3. Shipping Information
Please review our shipping guidance below for important information about delivery to your location.
Shipping Details
We ship all orders from our warehouse in California using USPS as our courier partner.
Shipping Destinations, Costs, and Estimated Delivery Times
| Destination | Shipping Cost | Free Shipping Threshold | Estimated Delivery Time |
| California | $10.45 (USD) | Orders $100(USD) and above | 3 to 5 business days |
| Western states excluding California | $10.45 (USD) | Orders $100 (USD) and above | 3 to 5 business days |
| Southern states | $10.45 (USD) | Orders $100 (USD) and above | 3 to 5 business days |
| Midwestern states | $10.45 (USD) | Orders $100 (USD) and above | 3 to 5 business days |
| Northeastern states | $10.45 (USD) | Orders $100 (USD) and above | 3 to 5 business days |
For any questions or concerns about shipping, please contact our customer support team at support@ktvace.shop